Shipping
The prices for all products include shipping to the continental United States. Please contact us for shipping quotes to other locations. Unfortunately, we can only ship machines to physical addresses and we cannot ship to P.O. Boxes, APO's, FPO's, etc.
If you need your order to arrive by a specific date, please contact us for an expedited shipping quote.
Returns
We realize that all sales may not be final. Returns will be accepted within 30 days of your initial purchase date.
To initiate a return you must contact us by phone or email at sales@bluehotaru.com to have a product authorized for return. NO RETURNED PRODUCTS WILL BE PROCESSED without prior authorization from us. Your return MUST include the original packing slip.
There is a 15% restocking fee for all returns. Shipping and handling charges are non-refundable and will be deducted from the total amount of your order. (Shipping and handling charges are $89 for pachislo and pachinko machines and between $3 to $55 for other products.) You are responsible for all return shipping costs and must send the product back insured and with a tracking number.
Once we receive the item back in stock, we will send you a refund less the restocking fee and initial shipping/handling charges.
Shipping Damage
If a machine arrives damaged, we must be notified immediately. Once we are notified, a replacement part will be sent to you or a claim will be placed with the shipping company. Once the claim has been resolved, the machine will need to be returned. We will issue a call tag to pick up the machine. If the machine cannot be repaired, it will be replaced with another machine of the same title or a substitute machine of equal value.
